We ship anywhere in the world where mail is received.
Because of COVID-19, the major mail carriers (USPS, UPS, and FedEx) are experiencing both a surge in demand and limited staff. As a result, they are unable to scan every package in real-time. Instead, they are prioritizing express (1-3 day transit) and international packages ahead of ground level service packaging.
As a result, you may have packages that are out for delivery, but the tracking information has not been updated on the carrier website (e.g. still says that your package is at a warehouse in another city).
All orders will ship within 1 business day. Domestic orders (in the United States) usually take 1-5 business days, from time of shipment, to arrive with standard shipping. You can select your preferred shipping method at checkout.
Please note that we cannot alter or cancel an order once it has left our facilities. To adjust your shipping details after this point, please contact the carrier directly.
*Note that because of COVID-19, all major carriers are experiencing surges in package volume and reduction in staff. As a result, they are not scanning all packages in real time. Your tracking information may show that your package has not left a warehouse or made much progress, even though it is likely well on its way to you!
Orders to military bases within and outside the US may experience an additional delay in shipping. International orders can take anywhere between 7-21 days to arrive, and you will receive two tracking numbers. One (a DHL number) will be active until the package reaches the destination country, and the second will allow you to track the package once it's within the destination country. If you do not receive a second tracking number, please contact us at email@example.com, and we will send this to you as soon as possible.
A package is considered lost after 15 business days for US orders and 21 business days for international orders. If your package has not arrived after this time period has lapsed, please contact us for support at firstname.lastname@example.org.
You will receive an automatic email with tracking information once your order ships (if you don’t see it right away search your inbox for “Agni”). You can also access your tracking information and order history via agniforall.com after logging into your account. For additional help tracking your shipment, email email@example.com with your order number. We’ll get back to you in one business day.
We want you to be happy with your purchase. Although we cannot take any opened product back, we are happy to provide a refund for any product that you’re not satisfied with for up to 30 days after purchase. If you have any questions, send us an email at firstname.lastname@example.org.
If your order is shipping outside of the U.S., note that some countries' customs offices require additional information from the recipient before delivering the product.
In these cases, the logistics provider (e.g. FedEx) will attempt to contact the recipient to get more information before the package can clear customs. They will reach out to the phone number associated with the order.