We ship anywhere in the world where mail is received.
Will COVID impact my shipment?
Because of COVID-19, the major mail carriers (USPS, UPS, and FedEx) are experiencing both a surge in demand and limited staff. As a result, they are unable to scan every package in real-time. Instead, they are prioritizing express (1-3 day transit) and international packages ahead of ground level service packaging.
As a result, you may have packages that are out for delivery, but the tracking information has not been updated on the carrier website (e.g. still says that your package is at a warehouse in another city).
When will my order be delivered?
Orders placed before 1pm PST ship the same day and after 1pm PST will ship the next day. You can also select your preferred shipping method at checkout. Domestic orders (in the United States) usually take between 1-3 days to arrive with standard shipping.
Orders to military bases within and outside the US may experience an additional delay in shipping.
International orders can take anywhere between 7-21 days to arrive, and you will receive two tracking numbers. One is a DHL which will be active until the package reaches the destination country, and the second tracking number will allow you to follow the package once it's within the destination country. If you do not receive a second tracking number, please contact us at firstname.lastname@example.org, and we will send this to you as soon as possible.
How do I check the status of my order?
You will receive an automatic email with tracking information once your order ships (if you don’t see it right away search your inbox for “Agni”). You can also access your tracking information and order history via agniprovisions.com after logging into your account. For additional help tracking your shipment, email email@example.com with your order number. We’ll get back to you in one business day.
What is your return policy?
We want you to be happy with your purchase. Although we cannot take any opened product back, we are happy to provide a refund for any product that you’re not satisfied with for up to 30 days after purchase. If you have any questions, send us an email at firstname.lastname@example.org.
Anything I should know about shipping internationally?
If your order is shipping outside of the U.S., note that some countries' customs offices require additional information from the recipient before delivering the product.
In these cases, the logistics provider (e.g. FedEx) will attempt to contact the recipient to get more information before the package can clear customs. They will reach out to the phone number associated with the order.
We value your privacy and your time and we'll treat your inbox with the respect it deserves.
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